Shipping and Return Policy
At FeltFabMart, we are committed to providing a seamless shopping experience for all our customers. Our Shipping and Return Policy is designed to ensure that your shopping journey is convenient and satisfactory. Please read the following details regarding shipping and returns:
Shipping Policy
Delivery Areas
We offer delivery services within Nigeria. Whether you’re located in a bustling city or a more remote area, we aim to get your order to you.
Shipping Times
Standard Delivery: 3–7 business days
Express Delivery: 1–3 business days (additional charges may apply)
Delivery times may vary depending on the shipping method chosen and your location.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery location and the size of your order.
For express shipping, additional fees will apply, and you will be informed at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS, so you can monitor the progress of your delivery.
Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances. If you experience any issues or delays with your delivery, please contact our customer support team for assistance.
Return Policy
Eligibility for Returns
You may return unused, undamaged items within 7 days of delivery for a full refund or exchange.
Items must be in their original condition, with all packaging, tags, and labels intact.
Items Not Eligible for Return
Customized or personalized items.
Items marked as “Final Sale.”
Items that have been used or damaged due to customer misuse.
How to Initiate a Return
To request a return, please follow these steps:
Contact Us: Send an email to our customer support team at mailto:support@feltfabmart.com with your order details and the reason for return.
Once approved, we will provide you with return instructions and the return shipping address.
Return Shipping Fees
Customers are responsible for the cost of return shipping unless the item delivered is incorrect, defective, or damaged.
If the item is defective or incorrect, we will cover the return shipping costs.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact customer support at support@feltfabmart.com.
Exchanges are subject to stock availability and will be processed once the returned item has been received and inspected.
Contact Us
If you have any questions or need assistance regarding shipping or returns, please contact our customer support team:
Email: support@feltfabmart.com
Thank you for choosing FeltFabMart! We’re committed to providing you with high-quality home furnishings and a hassle-free shopping experience.